I had been on maintain with reservations various times for quite extended amounts of time. 1 AA reservations and a person agent informed me it could Value me an extra $189.00 to fly out up coming morning then said that flights were booked upcoming day.
I'm able to show you this, unless there is some kind of compensation coming from A.A., I won't ever, ever, at any time set foot on an American Airways flight once again ! You will find too many other airlines which can keep on routine.
Luis not only got us over a flight but upgrade to first-class. This was a huge handle for us. The flight range was AA2386 in the event I spelled Luis’s last title Improper.
Our Close friend had now missed her whole shift at do the job and we were very upset. Her cellular telephone was operating very low as we experienced expended the whole afternoon within the telephone along with her plus the airlines examining in on our son. She was instructed to wait, so she did.
Something I couldn’t recognize is how your letter indicated that quantities for instant use would be honored In the event the receipts were very clear and legible. How could my $46 taxi trip from your Embassy Suites to Wal-Mart not be legible? I only acquired more than enough to cover my toiletries at Wal-Mart.
I made an effort to make reservations for a close-by resort by means of your Airline Lodging services just to understand that there have been no vacant rooms readily available. I used to be still left to hitch the remainder of the displaced passengers to sleep during the airport terminal on the cot which has a blanket and pillow. I'm appalled that in the twenty first Century, I had to knowledge this level of humiliation.
To I don’t know how many people trying to get this settled. I used to be so frustrated and about to surrender
In case you took enough time to rent skilled men and women to operate to your airlines then Probably you wouldn’t be during the money wherewithal you’re suffering from. Possibly you wouldn’t really have to constantly oversell your seats to make sure that passengers boycott your airline and use other much more highly regarded and responsible firms including Southwest or United.
.Stephanie,a supervisor was quite impolite and one other agent instructed me ifI wished to go t oMonterey previously I ought to have a taxi.the agent didn't gave me the seats that special assistant had given me due to my disability Ifound just after my 3rd attempt Darlene
I traveled not too long ago on your airlines and knowledgeable a discomfort on Flight us3861 Tuesday oct. 8th 2015 . The air conditioning wasn’t Doing work and since of my asthma it was warm and I felt funny.
I am astonished at the lack of shopper service at American Airways. I was a flight attendant for thirty many years and took good pride within the schooling I gained from American. Over a new excursion I viewed a passenger and agent argue about which a single was ruder. There is not any clear enforcement of grooming principles anyplace in the corporation.
On Jan tenth 2014, we experienced a return flight from Miami to Seattle. This was a immediate flight which should have been 6.five hrs. We boarded about 30 min late, only to listen to through the captain that we ended up however looking ahead to fuel and however didn't have affirmation as to when, but that it might acquire a minimum of 20 min to refuel. Eventually immediately after 1 hour within the airplane, we had refueled, only to hear that an armrest was broken and we ended up awaiting a repair service. We were to the system for 1.five hrs, prior to choose-off. WHY, would you board travellers on that extended of a flight Right before refueling, Particularly not getting an ETA for your fuel?
I'm sorry to claim that our experience at the AA counter in Newark was fewer than stellar – Of The 2 purchaser service reps for the counter aiding travellers examining in, a single focused her the perfect time to ONLY Firstclass passengers, and the opposite girl appeared to do as minor as is possible – as well active stressing about what Anyone else was accomplishing helpful resources – all apart from what she may be accomplishing! As the road grew extended, the a lot less interested she turned, and her Frame of mind was horrific – It took us significantly less time and energy to get on the Airport than it did standing in line to examine in! (in excess of one hour with only four folks in front of us). By the point we stepped up to the counter – a whole new agent got on board – we had to “calm ourselves down†– it is possible to picture how another forty or so men and women began to truly feel guiding us! When you frequently attempt to tell us, you “treatment†in regards to the passenger, which person could use a certain amount of Angle adjustment – or obtain her One more place!
Customers who wish to compliment or complain to American Airlines can contact the corporate Place of work at: